Shipping & Delivery

December / January Delivery Update

Christmas is always a busy time of year, especially for deliveries! We are working closely with Australia Post and they have informed us that if you want your physical goods prior to Christmas then you should order as follows.

Domestic postage - 8th Dec

Public Holiday warehouse closures - Christmas and New Years 23/24

Our warehouse team will be taking a much needed break on the public holidays over the holiday period. Please be aware orders placed Dec 22nd - Dec 26th will be processed for dispatch between the 27th - 29th Dec. Orders placed 29th Dec to 2nd January (3rd Jan in NZ) will be processed for dispatch on 3rd / 4th January 2024

We encourage you to continue to order as we are open throughout the holiday period and also look out for seasonal offers so that you start 2024 healthy and happy and get on to those New Year's resolutions straight away.

Thankyou for your ongoing support

What's next?
You will receive a tracking number as soon as your order has been dispatched. You are able to use your tracking number to see live updates and follow the delivery as it makes its way to you!

 We highly recommend downloading the Australia Post app to give you all your delivery updates in one place.

Already have a tracking number?
Track your delivery here.

Need help with your delivery?
If you have tracked your order and it has been marked as Delivered and you still do not have your products, you are able to reach out directly to Australia Post and make an enquiry. 

Ask Australia Post for help here.

Delayed Delivery Update

Please be advised that COVID-19 related restrictions & staff shortages are impacting the postal network. Flow-on delays are expected Australia-wide.  It may be in your best interests to order your favourite HHY products now to avoid extended delays.

What's next?
You will receive a tracking number as soon as your order has been dispatched. You are able to use your tracking number to see live updates and follow the delivery as it makes its way to you!

Already have a tracking number?
Track your delivery here.

Need help with your delivery?
If you have tracked your order and it has been marked as Delivered and you still do not have your products, you are able to reach out directly to Australia Post and make an enquiry. 

Ask Australia Post for help here.

Domestic Shipping

We offer free shipping to Australia & New Zealand for any orders over $50.

We ship the same or next day from Monday to Friday.

If you place an order late on Friday afternoon, or over the weekend, it won't go out until the following Monday.

Generally, our deliveries take 2-4 business days to all major Australian cities.

It takes slightly longer if you're in a rural area, or if you're having the product delivered to a P.O. Box.*

Deliveries to a PO Box, Post Office or Parcel Locker

Unless a PO Box is your only option, please use a fixed address for delivery.

If you're not home, our courier will leave a card for you to arrange re-delivery at a more suitable time or have the article lodged for collection at one of our local collection points.

If you’re in a secure apartment building with restricted access and nowhere safe to leave a parcel unattended, please add 'signature required' in the Delivery Notes section during Checkout.

International Shipping

All international orders are sent out with DHL E-Commerce. It can take up to 15-20 days from shipment for an international order to be delivered.

Items being shipped internationally (outside Australia) may be subject to customs processing depending on the item's declared value.

As a customer, you should be aware of possible delays from customs inspections, as well as any import duties & taxes which buyers must pay, or brokerage fees payable at the point of delivery.

We accept no responsibility for any fees, duties or delays at customs due to import regulations or taxes for any international orders.

Tracking

You will receive a Tracking Number from our Shipping company as soon as your parcel is dispatched.

Your Tracking number will link to a webpage, where you can see where your parcel is in the delivery network.

If the link isn't working, please visit this page and add your Tracking number:
Track your Parcel here »

Any questions?
Please send us a message »